Privacy policy

Because we respect your right to privacy, Sullivan, Inc. has developed the following Privacy Statement.

The website Sullivans Home Decor is owned by Sullivan, Inc., located at 3101 N. 4th Avenue in Sioux Falls, South Dakota 57104. You may contact us through our e-mail address, info@sullivanshomedecor.com, or call us at 1-800-456-4568 or 1-605-339-4274.

Information We Collect

In order to better provide you with our services, we collect two types of information about our users: Personally Identifiable Information and Non- Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site and services.

  • Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. We do not collect any Personally Identifiable Information unless you voluntarily provide it to us. When applying for a Sullivan account, we will need to collect your name, phone number, physical address, e-mail address, telephone, and facsimile numbers, if applicable, and certain statistical information in order to process your application and better serve your future needs as a customer. If you do not provide the information necessary for us to provide a particular service or to perform a particular activity, we may not be able to comply with your request.
  • Non-Personally Identifiable Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based on where you visit our Site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. This information may include the Uniform Resource Locator (“URL”) of the website you just came from, which URL you go to next, what browser you are using, and your Internet Protocol (“IP”) address.
  • Cookies: A Cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies only to store a unique identifier number that is used for online services. No personal, individual identifying information is ever stored in our cookies. If you reject cookies, you may still use our site, but your ability to use some areas of our site may be limited.

Our Use & Disclosure of Your Information

We will primarily use your Personally Identifiable Information to provide our services to you, including:

  1. Notifying our customers of application approvals, order status, and shipping information.
  2. Providing you with any requested information on your order or other company information.
  3. Announcing upcoming promotions, sending periodic mailings on new products, providing information on upcoming events, and other information we feel is of interest to our customers.
  4. Troubleshooting any problems or resolving disputes.

We do not sell, trade, or rent your Personally Identifiable Information to others. We will disclose Personally Identifiable Information upon receipt of a court order, or subpoena, cooperate with a law enforcement investigation, or verify policies governing website laws and protect against misuse. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

Stopping Information 

If you do not wish to receive an email, written correspondence, or telephone contact from our company, you may contact us via e-mail, in writing, or by calling to request that you be dropped from these lists at any time. This request will not affect communications regarding orders placed with us or information regarding these orders.

Linking to Thrid-Party Websites 

Sullivans Home Decor has no links to any third-party websites. If a third party has linked to our website without permission, we cannot be held responsible for any actions of that website or its contents.

Security

All credit card information is secured using standard encryption technology. The encrypted data is transferred over FTPS and is stored at a secured site over SSL. For further security on all accounts, each approved customer can be provided with their own User ID and password. Even though we use encryption and updated technology to secure all information, no data transmission can be guaranteed 100% secure over the Internet or any wireless network.

Minors

We do not knowingly collect, use or disclose Personally Identifiable Information about visitors that are under 18 years of age.

Policy Changes 

Sullivans Home Decor reserves the right to modify or amend this Privacy Statement at any time without prior notice. We will post all changes to the Privacy Statement on our website. Modifications and amendments will apply to all past and current users and replace all prior policies. Sullivan's Home Decor's privacy policy is effective September 1, 2010, and updated on May 1, 2022.